Refund policy
We want you to love your CrownZip. If you don't, you have 14 days from the day your order is delivered to request a return.
How to return
1. Email us at crownzip@op.pl with your order number before sending anything back. We'll reply with the return address and instructions. Returns sent without contacting us first cannot be accepted.
2. Items must be unused and in the original packaging.
3. Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.
AI-assisted visuals: some images and videos in our store and ads are created or enhanced with AI and are for illustration purposes only. The actual product may vary slightly in color, size, fit and appearance from what is shown in our store and ads. This applies to every product in our store and is not a basis for a return, refund or dispute.
Order cancellation
You can cancel your order free of charge as long as it hasn't been shipped. Once the order has shipped (you receive the tracking number by e-mail), it can no longer be cancelled; after delivery you can return it under the rules above.
Not delivered yet?
Delivery can take up to 60 days from the shipping date (see our Shipping Policy). If your parcel hasn't arrived within 60 days of shipment, email us with your order number and we'll reship it free of charge or refund you. Please contact us before opening a dispute with your bank — we resolve every case directly.
If your hoodie arrives damaged, defective or in the wrong size because of our mistake within 14 days, email us a short photo or video and your order number. We'll send a free replacement or a full refund.
Refunds
Once we receive and check your return, we'll refund the original payment method within 14 days. Skip the line and Shipping Protection fees are non-refundable once the order has shipped.
Customers in the European Union
You have the statutory right to withdraw from your purchase within 14 days of delivery without giving any reason. To use it, send us a clear statement by email. We will refund all payments received from you, including the standard delivery cost, within 14 days of receiving your statement. We may wait with the refund until the goods are back with us or you show proof of shipping them.
Not returnable: items damaged through misuse.